This Privacy Policy explains how Foshan Pure Technology Co., Ltd. (trading as PD FELT, “we”, “us” or “our”) collects, uses, shares and protects personal information when you visit www.nomexfelt.com (the “Site”), send us an inquiry, or do business with us. Our products are sold to businesses, so most of the information we handle is business contact information.

If you have any question about this policy or about how we handle your information, email us at info@nomexfelt.com.

1. Who we are

The Site is operated by Foshan Pure Technology Co., Ltd., a manufacturer of heat-resistant industrial felt based in Foshan, Guangdong Province, China. We are responsible for the personal information described in this policy.

Address: Building A, Chengzhonglou, Chengmentou Xi Road, Chancheng District, Foshan City, Guangdong Province, China
Email: info@nomexfelt.com
WhatsApp / WeChat: 0086-18718722073

2. Information we collect

Information you give us

When you contact us through the Site, by email, WhatsApp, WeChat or phone, or when you place an order, you may give us:

  • your name, company name and job title;
  • contact details such as email address, phone, WhatsApp or WeChat number, and country;
  • the content of your inquiry, including machine models, product sizes, working temperatures, drawings, photos and other files you send us;
  • order and delivery details, such as billing and shipping addresses, company registration, tax or VAT numbers, and customs information;
  • payment records, such as the bank or payment service used and transaction references. Payments are made by bank transfer or through third-party payment services; we do not collect or store card numbers on the Site.

Information collected automatically

When you visit the Site, our web server and hosting provider automatically record technical information such as your IP address, browser type and language, device and operating system, the page you came from, the pages you view, and the date and time of each request. We use this information to run and secure the Site and to understand how it is used.

Cookies

The Site uses a small number of cookies. See section 7 for details.

3. How we use your information

  • To answer your inquiries, recommend suitable materials and prepare quotations and samples.
  • To enter into and perform contracts with you, including production, invoicing, shipping, customs clearance and after-sales service.
  • To keep in touch with business contacts about orders, products and technical information. You can ask us to stop at any time.
  • To operate, maintain, secure and improve the Site, and to prevent spam and abuse.
  • To comply with legal, tax, accounting and customs obligations, and to establish or defend legal claims.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

4. Legal bases for processing

Where data protection laws such as the EU or UK General Data Protection Regulation (GDPR) or China’s Personal Information Protection Law (PIPL) apply, we rely on the following grounds:

  • Contract – to respond to your request for a quotation and to perform a contract with you or your company.
  • Legitimate interests – to run our business, communicate with business contacts, and keep the Site secure, where these interests are not overridden by your rights.
  • Consent – where the law requires it, for example for non-essential cookies or certain marketing messages. You can withdraw consent at any time.
  • Legal obligation – to meet tax, accounting, customs and other legal requirements.

5. How we share information

We share personal information only where needed for the purposes above, with:

  • Service providers who help us run the Site and our business, such as our web hosting provider, email and messaging services;
  • Logistics partners, including freight forwarders, couriers and customs brokers, to deliver your order;
  • Banks and payment service providers that process payments;
  • Professional advisers, such as accountants and lawyers, under a duty of confidentiality;
  • Authorities, where we are required to by law or to protect our rights;
  • a buyer or successor in the event of a merger, acquisition or sale of our business.

Our service providers may only use your information to provide services to us.

6. International transfers

We are based in China, and information you send us is processed by our team in China. The Site is hosted by a third-party hosting provider whose servers may be located outside your country. Where the law requires it, we take appropriate steps to protect personal information that is transferred across borders.

7. Cookies and third-party content

Cookies are small text files stored by your browser. The Site uses:

  • Strictly necessary cookies set by WordPress and WooCommerce to keep the Site working, for example to remember a session or keep the Site secure.
  • Third-party content: some pages embed YouTube videos, and the Site loads web fonts from Google. When these load, YouTube and Google may receive your IP address and may set their own cookies under their own privacy policies.

We do not currently use advertising cookies. If we add analytics or advertising tools, we will update this policy and, where required, ask for your consent first.

You can block or delete cookies in your browser settings. If you block strictly necessary cookies, some parts of the Site may not work properly. More information is available at allaboutcookies.org.

8. How long we keep information

We keep inquiry and customer information for as long as we need it to deal with your request and maintain our business relationship, and for as long as required by tax, accounting and other legal obligations. Information from inquiries that do not lead to business is deleted or anonymised when it is no longer needed. Server logs are kept for a limited period for security purposes.

9. Security

The Site is served over an encrypted HTTPS connection, and access to personal information is limited to staff who need it for their work. We use reasonable technical and organisational measures to protect your information, but no method of transmission or storage is completely secure.

10. Your rights

Depending on where you live, you may have the right to:

  • access the personal information we hold about you and receive a copy;
  • correct information that is inaccurate or incomplete;
  • ask us to delete your information;
  • restrict or object to certain processing, including direct marketing;
  • receive your information in a portable format;
  • withdraw consent where we rely on consent;
  • lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@nomexfelt.com. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

11. Children

The Site is intended for business customers and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last changed. Significant changes will be highlighted on this page.

13. Contact us

Foshan Pure Technology Co., Ltd.
Building A, Chengzhonglou, Chengmentou Xi Road, Chancheng District, Foshan City, Guangdong Province, China
Email: info@nomexfelt.com
WhatsApp / WeChat: 0086-18718722073